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How it works
How does the Little Renters subscription work?
Once you signed up to our clothing subscription, you will receive an email confirmation with a link to our style questionnaire. With this information, the Little Renters team will curate a personalised wardrobe filled with stylish outfits that your little one will adore. When it's time for the next size or a seasonal update, simply request a swap via our customer portal, and we will deliver a stylish new wardrobe straight to your doorstep.
Returning the previous wardrobe is a breeze! We provide reusable packaging and pre-paid return labels, so all you have to do is pack up the clothes and send them back. Plus, we take care of the laundry when they return to us, so you can focus on creating precious memories with your little one.
Your subscription includes:
- A variety of rented items (depending on your chosen plan)
- Unlimited swaps to keep your child smiling
- Free shipping
- Laundry service for the returned clothes
- Stain insurance to protect against general wear and tear
Can I pause or cancel my subscription?
Life is full of surprises which is why our subscriptions are designed to be as flexible as possible, catering to your unique needs. You can pause or cancel your subscription at any time. As soon as your wardrobe capsule is safely back with us, your subscription payments will stop.
Can I customise the clothing bundle?
When you start renting with Little Renters, we’ll ask you a few style questions that will help us to create the perfect one-of-a-kind wardrobe for your little one. You will have the opportunity to add notes about your specific preferences, for example, prints and colours that your child loves, any seasonal must-haves, or even the clothing categories and brands that you prefer.
Quality & Care
What brands are included in the subscription?
Little Renters stock a wide variety of quality, stylish brands from Australia and overseas. What really gets us excited is making sure you get top-notch quality with a conscience. That's why we try to source pieces made from fabrics that are not only stylish but also sustainable and durable. By doing this, we're giving these garments a longer life, which means they can spread joy among many families while treading lightly on the planet. We also stock some gems from 'fast fashion' brands that are still shining bright, ready to be loved by you. By keeping them in use for longer we make sure that they don’t go to landfill.
What happens if a clothing item is stained or damaged?
We understand that spills and playful mishaps are just part of the fun. You won't have to worry about stains or accidental damage during your subscription. It happens to the best of us!
How do you clean the clothes?
Our pre-loved clothes are repaired and cleaned using laundry detergent that is safe for the environment and sensitive skin.
What happens if the clothes are at end of life and cannot be shared with another family?
Our goal is to give clothes as much love and use as possible, but when a garment reaches the end of its wearable lifespan we have a special plan in place. When an item can no longer be enjoyed by another family, we step in to ensure it doesn't end up in a landfill. At Little Renters, we partner with wonderful recycling and upcycling companies to give these fashion treasures a new purpose.
Swaps & Shipping
How does the swap process work?
When it's time for the next size or a seasonal refresh, request a swap via our customer portal and let us know your preferences for your next wardrobe. Returning your previous wardrobe is a piece of cake. We've got you covered with our reusable packaging included in your new order. Simply pack up the clothes and send them back to us. When they arrive back at our doorstep, we take care of the laundry for you!
How often can I swap the clothes?
We understand that kids grow in the blink of an eye and their preferences can change just as quickly. Whether it's due to a growth spurt or simply wanting to explore different styles, you have the freedom to swap your clothes as often as you wish.
What if I don’t like what I receive?
If, for any reason, you feel that something isn't quite right, please get in touch with our friendly Customer Support Team and we will help you to find the right clothes for your little one.
Contact us at support@littlerenters.com
Do I have to pay for shipping?
Free shipping is included in your monthly subscription.
Where do you ship to?
We ship Australia-wide from our warehouse in Melbourne.
Selling
How does a wardrobe cleanout work?
We have designed an easy process for you to sell your outgrown clothes whilst making a positive impact on our planet.
Submit your details via the Wardrobe Cleanout online form. The Little Renters team will send you an email with cleanout instructions and a pre-paid shipping label. All you need to do is pack your clothes and post them back to us. If you are in Melbourne, we will contact you to arrange a pick-up time.
The Litte Renters team will sort, repair and clean all items to be added to Little Renter’s inventory. If they cannot be worn anymore, we will make sure they don’t end up in a landfill.
How can I earn with a cleanout closet?
Here's how you earn money by supplying clothes to the Little Renters’ Club:
Send your clothes: You give your clothes to Little Renters who will quality check, clean and stock all items.
We handle everything so you can relax: From here on, Little Renters takes care of renting out your clothes to other families, returning, cleaning, fixing and restocking them.
Earn money when rented: You earn a share of the rental revenue based on how long your clothes are rented, their condition, brand quality, and a revenue share percentage.
Get paid when returned: Your earnings accumulate while your clothing items are rented, and you get paid when they are returned to Little Renters. Payment will be made to you for all items returned in each calendar month. For example, you will get paid a revenue share in June for all your clothing items that were returned during the month of May. You can also choose to donate the earnings to one of our supported charities.
Be in the know: Each month Little Renters will provide you with a revenue share report including information on how many clothing items you have supplied, when and how long they are being rented and how much revenue share you have earned.
Which types of clothes do you accept?
We accept children’s items from newborn up to five years that are in excellent or like-new condition, some light wear and possible colour fade, no bobbling, damage or marks. We are not able to accept socks, underwear or shoes. Here is a list of our preferred brands. If there is a brand that you would love to see on our list, please send an email to hello@littlerenters.com. We inspect all pre-loved items to ensure they are in excellent condition. If we think the clothing item is 'not fit for rental', then we will either sell them as a messy play bundle, donate them or send them to one of the textile recycles.
Sustainability & Community
Why is renting better than buying?
Renting is an innovative way to maximise the lifespan of each piece, minimising the need for new production. We believe that on average a high-quality garment can be worn by up to five children through our new system of a circular wardrobe. By participating in this new way of dressing our little ones, you become a part of the circular fashion movement.
When one of our garments reaches the end of its wearable lifespan, we take proactive steps to collaborate with our recycling and upcycling partners. Our goal is to ensure that no clothing ends up in a landfill. By choosing to rent instead of buy, you play an active role in reducing fashion waste, conserving resources, and creating a sustainable planet for future generations.